AIM Center offers employment, education, housing, socialization, and wellness opportunities for adults living with serious mental illness. We are non-medical and non-clinical; however, we work with other mental health professionals to provide comprehensive mental health services. Using the Clubhouse model of psychosocial rehabilitation, AIM Center empowers participants, our members, to develop relationships and create individualized plans for recovery while working side-by-side with other members and staff to accomplish the work of the Clubhouse. AIM Center has been helping adults in the Chattanooga community lead fulfilling and productive lives while successfully managing their mental health since 1989. Membership is open to people ages 18 and older diagnosed with serious mental illness. Recovery is a lifelong process and the philosophy of our Clubhouse is “Once a Member, Always a Member.” We are a private, non-profit organization supported through foundations, public and private grants and donations. Our Clubhouse is also a TennCare provider. AIM Center is the only psychosocial rehabilitation facility accredited by Clubhouse International and licensed by the State of Tennessee.

Essential Duties and Responsibilities 

Property Management 

• Provides overall site management for assigned properties, including budgeting, marketing and leasing, site appearance, work orders, and lease enforcement/eviction processes in accordance with HUD, local, and state requirements.  
• Manages leasing and occupancy: maintains waitlists, conducts applicant interviews, verifies eligibility, makes unit offers, completes move‑ins and move‑outs, and prepares and executes leases and related documents consistent with HUD and AIM policies.  
• Ensures accurate and timely completion of all resident files and documentation, including applications, leases, interim and annual recertifications, income verifications, and other required forms.  
• Oversees rent collection and other resident charges; monitors delinquencies, makes payment arrangements, initiates legal action when necessary, and coordinates with accounting on tenant accounts receivable and deposits.  
• Manages resident concerns, complaints, appeals, reasonable accommodation requests, transfers, utility and maintenance charges, and ensures consistent application of program rules and the lease.  
• Prepares and submits regular reports on occupancy, maintenance, notices and evictions, and financial and program/regulatory compliance, as requested by the Housing Director.  
• Conducts regular inspections of units, common areas, and grounds; identifies needed repairs and capital improvements; reviews work orders for timely completion and quality of work.  
• Ensures site operations and staff are in compliance with all applicable federal, state, and local laws (including Fair Housing, Landlord–Tenant law, building and fire codes, OSHA), and with applicable HUD and affordable‑housing program requirements (e.g., HUD PRAC, Section 8, LIHTC, HOME, CDBG, as relevant).  
• Stays current with HUD, federal, state, and local rules and regulations impacting assigned programs; recommends policy or procedure updates to the Housing Director.  
• Provides outstanding customer service and timely responses to phone calls, emails, and written correspondence.  
• Manages confidential resident and staff information with discretion and in accordance with privacy, HIPAA (when applicable), and data‑security requirements.  

Promoting Stable Housing and Independent Living 

• Encourages appropriate social behavior and independent living skills that support housing stability and community integration.  
• Assists residents in understanding their rights and responsibilities as renters and in advocating for themselves in housing‑related matters.  

Relationship and Community Building 

• Builds and maintains effective working relationships with AIM Center staff, residents, service providers, contractors, and community partners, modeling a consistently professional and courteous demeanor.  
• Develops positive relationships with community stakeholders, including neighbors, law enforcement, housing and social service agencies, and faith‑based or civic organizations, to support resident success and property safety.  
• Maintains a professional, respectful rapport with residents while promoting self‑determination, recovery principles, and dignity of risk.  
• Promotes resident participation in educational, employment, support, recreational, and enrichment opportunities available through the AIM Center and in the broader community.  
• Supports monthly resident meetings and assists with resident communication (notices, newsletters, postings) as needed.  
• Mediates disputes among residents and responds promptly to conflicts, lease violations, and quality‑of‑life concerns, coordinating with the Housing Director and support staff as appropriate.  

Other 

• Exhibits and encourages behaviors that uphold the AIM Center’s core values. 
• Provides transportation for housing residents to community events and activities, including those hosted at the AIM Center. 
• Assists in other job duties as assigned. 
• AIM Center, Inc. is an equal-opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, religion, disability, or age.  

Required Education, Training, Experience 

• High School Diploma or equivalent. 
• Experience in subsidized or affordable housing and/or property management (HUD, PRAC, Section 8, LIHTC, or public housing).  
• Ability to work independently, manage multiple priorities, and produce quality work under deadlines.  
• Strong written and verbal communication skills.  
• Ability to set and maintain positive, professional boundaries with residents.  
• Computer literacy, including use of property management or housing databases, spreadsheets, word processing, email, and internet applications.  

Preferred Qualifications 

• Experience in the mental health, supportive housing, or social services field.  
• Bilingual in English and Spanish or other languages.  
• Knowledge of local, state, and federal housing laws and regulations; ability to interpret and apply housing policies, regulations, and procedures.  
• HUD or affordable‑housing certifications (e.g., Certified Occupancy Specialist, Tax Credit Specialist, Public Housing Manager) or willingness to obtain within a specified timeframe.  

Mandatory Qualifications, Skills, and Traits 

• Ability to pass a pre‑employment background check. 
• Valid Tennessee driver’s license; ability to obtain F‑Endorsement within 14 days (Tennessee residents only); three‑year clean MVR; no DUI/DWI convictions.  
• Reliable transportation and automobile liability insurance.  
• First Aid and CPR certification or willingness to obtain.